If you live outside our delivery area, you can have your order delivered to one of our participating depots within the delivery area. This is a good option if, for example, you live outside our service area but work within it.

Yes, the minimum order value is 15 euros. If you do not reach the minimum order value alone, ask your family, neighbors, friends or colleagues if you want to join forces.

The delivery fee for your order is 1,90 Euro.

The shopping cart is automatically emptied after 48 hours. Since some of our producers have a constantly changing assortment and always produce these products fresh, the products can only remain in the shopping cart for a limited period of time.

Unfortunately, it is not possible to change an order that has already been placed. This is because your order is immediately transmitted to our producers so that you receive your delivery as soon as possible. However, you can place an additional order for the same delivery day. We will then combine both orders so that you only pay the delivery fee of 1,90 Euro once. Please contact us by e-mail: lieferdienst@tla.bayern

For the delivery of chilled goods, we use thermal boxes with cold gel pads. This combination reliably keeps your order cold for up to 16 hours, even on warm summer days. Thus, even refrigerated food stays fresh for several hours, if we should not meet you at home and leave the delivery at your drop-off location.

We deliver orders from Tuesday to Saturday. Orders received on weekends are sent to our producers on Monday so that you can receive your delivery on Tuesday. In case of holidays, the delivery of your order will be automatically postponed to the following working day.

The orders are loaded into our delivery vehicle early in the morning and delivered in the course of the morning. You should have received your order at 12 o’clock at the latest.

Orders placed before 11am on weekdays will be sent immediately to our producers so that you can receive your delivery the following day. For orders placed after 11 a.m., delivery will be made the day after next.

Currently there is no possibility to place an order for a specific date. We will keep you informed as soon as this option gets available.

No, you do not enter into any further obligations with an order. We don't want to bind our customers with subscriptions and contracts, but with outstanding service and the best products. You can order whenever and as often as you like.

No, you do not have to be at home for the delivery. Therefore, it is necessary that you give permission to leave your order in a safe and dry place, which is protected from the weather and direct sunlight. Such a place, where we can leave your order, can be for example your garage, terrace or a shed.

In case of complaints or problems with your order, please contact our customer service immediately. You can reach us by email at lieferdienst@tla.bayern or by phone at 09628 92060 weekdays from 7:30 am to 5:00 pm. Together we can for sure find a solution to your problem!

There are several ways to return the transport boxes to us: First, you can simply give them to the delivery person with your next order or make them available for pickup at your dropoff location. If you don't want to order again, you can request a free pickup of the boxes. The deposit amount will then be credited to you automatically.

The deposit fee will not be charged again if you forget to return your previous deposit box. However, the system records how many deposit boxes you have received. If too many of them are withdrawn from our cycle, we are forced to purchase additional deposit boxes. For this reason, we charge a deposit of 8 euros per stacking box and 33 euros per thermal box from the fourth transport box that is not returned. As soon as the boxes are registered with us again, a credit note is automatically triggered.

When you can pick up your delivery at a depot depends on the opening hours of the respective store/operation. If you are unsure, it is best to ask an employee there.

No, a purchase on account is currently not possible. You can choose between payment by direct debit or PayPal.

No, currently there is no subscription feature available in TLA Frischeservice Shop. However, it is possible that this option will be available in the future.

The products in our store come almost all from small, local producers and family businesses, which can often look back on a history rich in tradition and are strongly rooted in the Oberpfalz. For special products, such as our vegan assortment, we fall back on small manufacturers mainly from the (South) German region.

We pay attention to sustainable, organic production methods as well as animal welfare and fairness when selecting our producers. The majority of the products in the TLA Frischeservice Shop are therefore produced organically and in compliance with organic requirements, or even carry awards such as Demeter certification. However, not all of our producers have these official labels, even though they themselves make strict demands on their production methods.

Yes, we charge a deposit on our beverage bottles. As with our transport boxes, we will refund the deposit amount as soon as we have registered the containers with us again. So just put your beverage bottles together with existing transport boxes to return with your next order.

Yes, you can return bottles purchased from us, even if there is no deposit on them. Just put the containers together with the deposit boxes ready to return the next time you order.

It's great that your employer appreciates local food as much as we do! To make a space available as a drop-off location in your company, please contact us by email: lieferdienst@tla.bayern.